Last updated: November 4, 2026
If a piece is not right for your room, you can ask to return it within 30 days of delivery. This policy explains how that works, and what happens when something arrives damaged or is not what you ordered.
Before you send anything back
Contact us first through our contact page with your order number and a photo of the item. We reply with the return instructions for that specific piece. Returns sent without a request cannot be matched to an order and may be refused.
Conditions
- The item must be unused and in the condition you received it, with all parts, fittings, bulbs and original packaging.
- Lighting that has been installed and wired in cannot be returned for a change of mind, for electrical safety reasons. Faulty items are handled separately, below.
- Natural stone and travertine pieces vary in color, pores and banding. That variation is a property of the material, not a defect.
- Items marked as final sale, or made to order, are not returnable for a change of mind. We will tell you before you buy if that applies.
Who pays for the return
Return shipping is paid by the customer. We do not charge a restocking fee. Because our pieces ship from our suppliers' warehouses, the return address depends on the item and is given in the return instructions — it is not always a US address, so please read the instructions before posting anything.
Damaged, faulty or wrong item
Send photos of the packaging and the item within 7 days of delivery. If a piece arrived damaged, is faulty, or is not what you ordered, we arrange a replacement or a refund and you do not pay return shipping. We may not ask you to send the item back.
Cancellations
You can cancel free of charge any time before the order is dispatched. Once it has shipped, the return process above applies.
Refunds
Once a return is approved and received, we refund the price you paid for the item to the original payment method within 5 business days. Your bank or card issuer can take a few more days to show it. Original shipping is free, so there is no shipping charge to refund. We do not refund import fees or other third-party charges.
This policy sits alongside your statutory rights, which it does not limit.